Vacancies in the UAE |
وظائف شاغرة في الامارات
مشرف خدمة العملاء
CUSTOMER SERVICE SUPERVISOR
Published: |
June 24, 2022 |
Location : |
Abu Dhabi, United Arab Emirates |
Category: |
Customer Service / Reservations / Telecalling |
Job Type : |
Full-time |
DESCRIPTION
Hiring a Customer Service Supervisor for Abu Dhabi.
Key
Responsibilities:
- Manage and coordinate customer support teams.
- Improve customer service procedures, policies, and standards and set clear and actionable goals for support teams.
- Improve employee recruitment and appraisals to recruit better staff.
- Cross functional collaboration to resolve issues.
- Conduct a quality assurance survey with customers to provide feedback to employees.
- Build a customer-centric culture.
- Plan and improve the training process.
- Conduct periodic reviews and performance evaluations of team members.
- Aid the employees in keeping stress levels low and productivity high.
Key
Requirements:
- Bachelor's degree or equivalent experience.
- Four years experience as customer service supervisor.
- Excellent oral and written communication, sales, and customer service skills.
- High degree of professionalism and integrity.
- Excellent computer knowledge.
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Source: jobs @ AG
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